Live Support
Elearning examples
Scenarios & Branching
Patient Management
SB Studio
Healthcare practitioner training
Nurses-in-training must diagnose and treat patients. Employs intrinsic and delayed feedback, enabling students to learn from their mistakes.
Using Computer Ports
SB Studio
Hardware/device training
Help a colleague quickly set up a laptop for an important presentation. When a mistake is made, receive intrinsic feedback via a loss of time and the colleague's visible frustration.
Make the Sale
SB Studio
Sales and product training
This example teaches sales representatives how to profile potential customers. By asking potential customers good questions, representatives are able to match a potential customer to a standard customer profile and thus use needs-based sales techniques.
Information Security
SB Studio
Compliance training
You need to run to a surprise birthday party for a colleague, but first, secure your desk so that no sensitive information is at risk. Multi-step tasks mimic real-life decision-making, and a timer adds a gaming element to increase engagement.
Customer Service Scenario
SB Studio
Micro learning branching conversation
This micro-learning example allows you to choose what to say to a customer to deal with a difficult support situation. Each choice will lead you down a different path to a conclusion. A summary table at the end provides coaching for the choices you make.
Ace the Interview
SB Studio
Scenario with social elements
In the physical world, people discuss topics and learn from each other. What if you could bring some of that dynamic into elearning, even if people are taking it at different times? This example demonstrates how responses from other learners can be used to make elearning more engaging and impactful.
Customer Service Video
SB Studio
Video analysis
Watch a video of store associates assisting a customer. Identify and describe behaviors that should be improved, then compare your responses to an expert's.
Chemical Safety and Hazard Communication
Plum eLearning for Barton Health
Compliance and safety training
Employees learn how to handle chemical spills through realistic situations. Activities include realistic contexts, multi-step tasks, and feedback that learners encounter in their jobs to support real performance.
IT Certification Training
CompTIA
Scenario based questions
Apply various IT skills in six realistic scenarios. Each scenario requires multiple decisions using combinations of drag-and-drops, fill-in-the-blanks, radio buttons, checkboxes, and dropdown menus.
Healthcare Gifts and Gratuities
Plum eLearning for Athena Compliance
Ethics and compliance training
This elearning uses humor and gamification to make a potentially boring topic more engaging and memorable. Healthcare employees must race against the clock to identify situations that require investigation of gifts and gratuities that may be inappropriate.
HIPAA Privacy Training
Plum eLearning for Athena Compliance
Ethics and compliance training
As various people ask you for patient information, you must decide whether or not to provide access. Branching logic is used to provide different follow-up questions based on your initial selections.
Appropriations Law
Plum eLearning for a US Government Agency
Policies and procedures training
Learners must apply procurement law policies in various scenarios. Activities include realistic contexts, multi-step tasks, embedded coaching and links to the procurement law knowledge base that learners use in their jobs.
Survival Game: Six Sigma Principles
Lynx Learning
Process management training
In this compelling scenario, learners must use process management principles to survive a plane crash in the mountains.
Risk Assessment and Mitigation
Active Mind Solutions
Compliance and safety training
Learners must demonstrate that they are able to discern which situations pose risks, identify who is at risk, and decide the best course of action to address the risk.
Effectively Communicating with Children
Active Mind Solutions
Communications training
Adults working with children learn how to communicate effectively using a variety of contextually relevant interactions.
Good Record Keeping Practices
Active Mind Solutions
Record management compliance training
This elearning piece teaches good record-keeping practices using authentic documents and scenarios. It requires learners to make meaningful decisions and provides delayed feedback.
Working with Interpreters
Hennepin County Human Services
Interpersonal communication
Practice using interpreters to communicate with clients who don’t speak English.
Diabetes Case Challenge
Veterinary Information Network, Inc.
Clinical healthcare case assessment
Using actual clinical data presented in a case format, learners must diagnose and then select appropriate treatment options.
Blackbeard's Treasure: Scuba Principles
SB Studio
Safety training
Scuba divers use their knowledge of pressure and volume relationships to recover Blackbeard's treasure, or die trying.
Choosing an Output Indicator for a Six Sigma Project
Lynx Learning
Process management training
This elearning transforms a complex and dry subject into a meaningful learning experience by helping learners practice and learn from their mistakes within realistic scenarios.
