Not all criticism is “constructive,” but we can’t just dismiss negative course feedback because learners didn’t tell us exactly what the problem is and how to fix it. That’s our job! Here, we decode some cranky course feedback and use it to give our course a makeover.
We pride ourselves at SmartBuilder Consulting on designing elearning that focuses on performance: helping learners do the right thing at the right time. Performance is what counts – not just reading a few pages then passing a “quiz”, which is really a test of short-term memory, or worse, an exercise in making good guesses (tip … [Continue Reading]
I recently heard a news story about the Ebola crisis where the expert being interviewed explained that most of the infections of healthcare workers occur not from faulty or missing protective equipment but from workers not following the correct procedures when they remove their gear. This reminded me of a prototype that SmartBuilder developed a … [Continue Reading]