elearning project goals

2-Real-world elearning challenge: Improve call center customer satisfaction

PART 2 of 4: Determining the Business Goal Client Large financial services company with call centers across the United States. Recap To refresh your memory about the challenger and the problem, read Design challenge – Part 1 of 4: Meet the Challenger. The first step in our challenge is to identify the business goal. What … [Continue Reading]

DESIGN CHALLENGE #1 (part 2 of 4)

Crafting a Goal

In this part of our design challenge, we are going to look at performance goals for the ChAMPIONs project. If you need a refresher on our challenger or the project we are discussing, look at Design Challenge #1 – Part 1 of 4: Meet Our First Challenger. The Value of a Performance Goal There are … [Continue Reading]