Interactive video example

elearning with interactive video

There’s a new elearning example on our website using a funny interactive video. It shows a customer looking for help in a hardware store and the learners’ task is to identify where service is lacking. At the end, the learner compares his/her responses with the expert responses. Branching scenario vs. interactive video A common learning-by-doing … [Continue Reading]

Learner-to-learner collaboration with xAPI

Quiz leaderboard using xAPI created with SmartBuilder

Have you ever wanted to allow your learners to collaborate or compete within a lesson? Well, thanks to the magic of xAPI and the power of SmartBuilder, now they can. I’ll share an example in a moment, but first, some quick background. I just completed the xAPI Cohort, “a free, vendor-neutral, 12-week learning-by-doing project-based team … [Continue Reading]

4-Real-world elearning challenge: Improve call center customer satisfaction

customer service elearning prototype

PART 4 of 4: Create Learning Activities That Work Recap Here’s a quick recap of the first three parts of this ‘Challenge’ blog series: 1. THE CHALLENGE: The company has received low grades from their clients for responsiveness to callers whose calls should be escalated. Call center reps aren’t escalating calls to supervisors at the … [Continue Reading]

3-Real-world elearning challenge: Improve call center customer satisfaction

PART 3 of 4: What Do You Want Learners to DO? Recap Here’s a quick recap of the first two parts of this ‘Challenge’ blog series: 1. THE CHALLENGE: The company has received low grades from their clients for responsiveness to callers whose calls should be escalated. Call center reps aren’t escalating calls to supervisors … [Continue Reading]

2-Real-world elearning challenge: Improve call center customer satisfaction

PART 2 of 4: Determining the Business Goal Client Large financial services company with call centers across the United States. Recap To refresh your memory about the challenger and the problem, read Design challenge – Part 1 of 4: Meet the Challenger. The first step in our challenge is to identify the business goal. What … [Continue Reading]