{"id":223,"date":"2015-08-19T08:10:13","date_gmt":"2015-08-19T08:10:13","guid":{"rendered":"http:\/\/www.smartbuilder.com\/blog\/?p=223"},"modified":"2018-07-06T18:51:17","modified_gmt":"2018-07-06T18:51:17","slug":"showcase-a-compliance-tell-and-test-makeover","status":"publish","type":"post","link":"https:\/\/www.smartbuilder.com\/blog\/showcase-a-compliance-tell-and-test-makeover\/","title":{"rendered":"Showcase: A Compliance Tell-and-test Makeover"},"content":{"rendered":"<p>It\u2019s a good day in the world of instructional design when a client says, \u201cWe want your help making this boring training more interesting and interactive.\u201d Even better is when they don\u2019t just want interactivity, but <em>meaningful<\/em> interactivity.<\/p>\n<p>Barton Health requested exactly that with their HazCom training. The training had traditionally been driven by regulation requirements and had morphed into something that was less than engaging. They wanted to revamp it into an experience their employees wouldn\u2019t mind taking each year, something that would solve their hazard communication problems, and might even be elearning that the employees thought was fun. Additionally, Barton Health had a goal for their entire elearning program to move away from \u201ctell-and-test\u201d to performance-oriented training.<\/p>\n<p>I\u2019m happy to report that we accomplished these two goals. I\u2019m not trying to brag&#8230;I\u2019m just passing along what the learners and our client have said.<\/p>\n<p>Here\u2019s a look at what we came up with:<\/p>\n<p><a href=\"\/\/www.smartbuilder.com\/examples\/barton\/player.php\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-224\" src=\"\/\/www.smartbuilder.com\/blog\/wp-content\/uploads\/2015\/08\/BartonShowcaseImage-final.jpg\" alt=\"BartonShowcaseImage_final\" width=\"580\" height=\"356\" srcset=\"https:\/\/www.smartbuilder.com\/blog\/wp-content\/uploads\/2015\/08\/BartonShowcaseImage-final.jpg 580w, https:\/\/www.smartbuilder.com\/blog\/wp-content\/uploads\/2015\/08\/BartonShowcaseImage-final-300x184.jpg 300w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><\/a><\/p>\n<h2>Successful Design<\/h2>\n<p>When we started this project, the client provided us with some HazCom content and a multiple choice quiz. The existing course was a typical piece of elearning &#8211; information dump, read, read, read, then test the learners in an abstract way. The questions had potential though. They asked things like, \u201cIf you see a bottle of spilled chemical on a stack of papers, what should you do first?\u201d This course had elements of performance-based learning throughout.<\/p>\n<p>To design performance-focused elearning, SmartBuilder Consulting Services uses a model with the acronym of STACK:<\/p>\n<ul>\n<li>S = Situation<\/li>\n<li>T = Task<\/li>\n<li>A = Activity<\/li>\n<li>C = Consequence<\/li>\n<li>K = Knowledge needed to perform the Task<\/li>\n<\/ul>\n<p>Each of the above elements contributes to successful interaction design. Sticking with this model gives us the framework to help us design interactions that enhance performance and engage learners.<\/p>\n<p>We decided to \u201cthrow the learner into the deep end\u201d by designing some activities with chemical hazard <span style=\"text-decoration: underline;\">S<\/span>ituations and challenging learners to perform the appropriate <span style=\"text-decoration: underline;\">T<\/span>ask. To get through the process, learners would perform <span style=\"text-decoration: underline;\">A<\/span>ctivities, choosing items that were provided in context, such as clicking on a phone and then choosing to call 911 from a list of possible contacts. Some elements that make the interaction challenging, and realistic include:<\/p>\n<ul>\n<li>Learners must choose all the correct actions (e.g. make a call), without selecting any incorrect actions (e.g. pull the fire alarm)<\/li>\n<li>Many actions require a second set of decisions (e.g. who should be called)<\/li>\n<li>Learners need to keep going until they perform the correct steps &#8211; there is no \u2018Submit\u2019 button! If they perform the correct steps but include unnecessary steps, they can try again.<\/li>\n<\/ul>\n<p>Contrast this approach to the traditional one of a learner making a choice from a list of radio button options. The contextual design of the interaction allows the learner to perform in the situation instead of just reading about it.<\/p>\n<p>Additionally, we designed all of the feedback to be intrinsic feedback, so learners could experience the <span style=\"text-decoration: underline;\">C<\/span>onsequences of their choices. This made for a more realistic and engaging experience. For example, when learners phoned the wrong person, the person they called might act confused and help redirect the learner (like they would in real life), rather than feedback of \u201cThat\u2019s incorrect\u201d appearing along with the sound of a \u201cyou failed\u201d buzzer.<\/p>\n<p>We also included links to reference materials (<span style=\"text-decoration: underline;\">K<\/span>nowledge) so learners could get help when practicing. The course was scaffolded, so during the final activities, the links to reference materials were not available.<\/p>\n<p>The elements (STACK) of our design meshed together to create an engaging experience that allowed employees to practice what they would do when encountering a situation involving hazardous substances in the workplace, rather than filling their head with information that may or may not help them perform in a real situation.<\/p>\n<p>Did we meet Barton Health\u2019s goal of helping them make the shift towards performance-oriented training? We asked Hedy Lim, Senior Instructional Designer at Barton, who responded, <em>\u201cThis is a great first step towards a scenario-based and simulation-oriented training environment that is the culture we are working to create.\u201d<\/em><\/p>\n<h2>Powerful Technology<\/h2>\n<p>The powerful technology that SmartBuilder provides made creating this lesson a snap. In each scenario, we wanted to make sure the learner took all of the right steps and none of the wrong ones. The order of the steps didn\u2019t matter, but they had to get them all in before the scenario would end. Sounds tricky, but not for SmartBuilder.<\/p>\n<p>Rather than trying to explain how to do this, I think it will be easier to show you. Check out the short video I made by clicking the link below.<\/p>\n<p style=\"padding-bottom: 5px; margin-bottom: 0px;\"><strong><a href=\"https:\/\/www.youtube.com\/watch?v=WOC8aBXnL-8\" target=\"_blank\">Tutorial: Checking for the right steps<\/a><\/strong><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=WOC8aBXnL-8\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-231\" src=\"\/\/www.smartbuilder.com\/blog\/wp-content\/uploads\/2015\/08\/video-tutorial-Options-Feedback-580w.jpg\" alt=\"Tutorial: Checking for Correct Answers\" width=\"580\" height=\"327\" srcset=\"https:\/\/www.smartbuilder.com\/blog\/wp-content\/uploads\/2015\/08\/video-tutorial-Options-Feedback-580w.jpg 580w, https:\/\/www.smartbuilder.com\/blog\/wp-content\/uploads\/2015\/08\/video-tutorial-Options-Feedback-580w-300x169.jpg 300w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><\/a><\/p>\n<p>I use this trick often in the courses I create to make the content more engaging and make the learners really think about what they\u2019re doing. This technique makes it difficult for learners to guess at the answer. Surprisingly, learners love that.<\/p>\n<p>If you have any questions about how we made any other part of this course, just ask. We\u2019re happy to help you create elearning that is engaging and contributes to the success of your elearning initiatives.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s a good day in the world of instructional design when a client says, \u201cWe want your help making this boring training more interesting and interactive.\u201d Even better is when they don\u2019t just want interactivity, but meaningful interactivity. Barton Health requested exactly that with their HazCom training. The training had traditionally been driven by regulation &#8230; <a class=\"more-link\" href=\"https:\/\/www.smartbuilder.com\/blog\/showcase-a-compliance-tell-and-test-makeover\/\">[Continue Reading]<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[24,13,25,27,23],"tags":[58,54,52,47,57],"coauthors":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.12 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Showcase: A Compliance Tell-and-test Makeover - SmartBuilder Awesome Sauce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www-dev.suddenlysmart.com\/blog\/showcase-a-compliance-tell-and-test-makeover\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Showcase: A Compliance Tell-and-test Makeover - SmartBuilder Awesome Sauce\" \/>\n<meta property=\"og:description\" content=\"It\u2019s a good day in the world of instructional design when a client says, \u201cWe want your help making this boring training more interesting and interactive.\u201d Even better is when they don\u2019t just want interactivity, but meaningful interactivity. Barton Health requested exactly that with their HazCom training. The training had traditionally been driven by regulation ... 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