Support

Frequently Asked Questions


What is the output of SmartBuilder?

SmartBuilder generates elearning in a Flash or HTML5 format. Both formats include a launch file plus additional files depending on the options that you select. These include: Basic format, SCORM 1.2, SCORM 2004, AICC, and alternate language formats.

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How do I deliver my content?

You can deliver lessons stand-alone, or as part of a course. Content can be delivered online using an LMS or web-server or offline. SmartBuilder can also generate a web page that you can give to reviewers or learners to view the engaging lessons you've created.

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How long will it take me to learn SmartBuilder?

A typical user needs about one day of training and one to two weeks of periodic usage to achieve an intermediate skill level. A great place to get started is the Brief Process Overview. We also provide free live training and video tutorials.

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Can clients and subject matter experts (SME's) edit content without having to learn the authoring interface?

Yes. Clients and SME's can view and edit text and media in a table format that does not require knowledge of the SmartBuilder authoring environment. Alternatively, text can be exported into an Excel spreadsheet, edited, and then re-imported into the system.

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Are there training resources built into the tool?

There are several resources to help you learn how to use the system. For new users, there are two main resources: SmartBuilder video tutorials, and free live training. There is also a link to initiate a chat with a live support representative.

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What kind of support is available?

Unlimited support is included in the annual subscription cost. We are available 8 a.m. to 6 p.m., Monday through Friday PST.

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Who else is using SmartBuilder?

Dozens of small, medium and large organizations including Google, Red Hat, Qualcomm, the Nature Conservancy, the US Army, Northeastern University, Penn State University, and many others.

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Do I need to be connected to the Internet to use this tool?

Yes. SmartBuilder runs in a browser that is connected to a central server, which enables users to collaborate with other users in the same organization.

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Isn't authoring over the internet going to be slower than using a desktop application?

No, the entire authoring environment is loaded into your browser when you open a lesson. This means that the vast majority of your actions (e.g. adding, moving and resizing objects, or setting up interactivity) occur locally without server communication. The only time you will notice a delay is when saving content or searching for content on the server.

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Can a seat license be shared?

Yes, but the system was not designed to be used this way. For example, only one user can access the system at a time and work can be lost if other users login at the same time. However, licenses can be transferred if, for example, a user changes roles or there is a new hire.

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What types of media files are supported?

For graphics: .JPG, .GIF, .PNG & .SWF. For audio: .MP3. For Video: .FLV and MP4. These file types can be used directly on the authoring stage, and are embedded into your SmartBuilder content. All other file types may be imported into SmartBuilder and embedded using an iFrame or launched in a separate browser window.

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Is SmartBuilder SCORM and AICC compliant?

Yes. SmartBuilder is SCORM v1.2, SCORM v2004, and AICC compliant.

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Can I create assessments?

Yes, you can build traditional multiple-choice type assessments (fill-in-the-blank, true/false, multiple response. etc). However, you have the flexibility to track and report learner actions for any other type of interaction as well. This enables you to build assessments based on the performance of real-world tasks, not just the recall of information as with multiple-choice questions.

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How do I track my learners' results?

In order to store and analyze your learners' results, you will need a Learning Management System (LMS) or custom tracking database. Using an LMS, scores are passed between SmartBuilder content and your LMS using SCORM or AICC protocols. If you don't have an LMS but have a custom tacking database, you can use an http query string to pass information to your database. Alternatively, Suddenly Smart can host and support an LMS for your organization. Please contact us for more information about these options.

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Do I own my content, and can it run without access to SmartBuilder?

Yes. You own the content that you create using SmartBuilder and it can run independently of the SmartBuilder application. End learners do not need any special software to view content.

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Can we create our own look and feel?

Yes. You can design your SmartBuilder content to look exactly the way you wish. Buttons, radio buttons, check boxes, backgrounds, navigation elements and skins are all fully customizable.

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How many learners can view my content?

SmartBuilder content can be distributed to as many learners as you like. SmartBuilder’s licensing is associated with author seats, not end-learner seats.

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Can I import content from other tools such as PowerPoint and Word?

Yes. You can import any file type into SmartBuilder as an asset. These assets can be launched from SmartBuilder lessons in a new browser, or embedded in lessons using an iFrame. You can also convert PowerPoint files into native SmartBuilder lessons. PowerPoint slides will become pages in SmartBuilder and text and graphics will be converted into native SmartBuilder text and graphic objects.

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Do you support internationalization for multiple languages?

Yes, SmartBuilder allows you to re-purpose content for different audiences and languages. You can create translation versions, assign translators, track translation progress and maintain version control from a single interface. Target versions are linked to a source version so that edits can be made in one place and automatically applied to all target versions. Text and media can be translated in SmartBuilder, or, text can be exported to Excel for translation.

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Can I move from a hosted to installed server solution?

Yes. If you decide in the future that an installed solution better fits your needs, then it is possible to transfer your data from our hosted server to your own internal server.

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Can I edit SmartBuilder content with Flash?

No. You can however edit lesson text and media outside of SmartBuilder using an .xml editor.

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Can multiple users edit the same piece of content?

Yes. That is one of the advantages of SmartBuilder’s collaborative authoring environment. You can add co-owners to your content to enable others to edit it, or you can drag content into your organization’s public folders so that it can be copied or re-used by anyone in your organization. The system automatically manages checking-in and checking-out of content to prevent versioning problems.

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Is my content secure?

Yes. Your content is hosted on a secure server and is transferred through a secure channel. Your content is protected and only available to other users in your organization that you specifically allow to view or edit the content. We also archive all content daily as part of our disaster recovery procedure.

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What are the technical requirements for users and for learners?

Developer Requirements
Processor:Pentium 4 equivalent or faster
OS:XP, Vista, Windows 7, Windows 8, Linux, OSX
Flash Player:8+
Browser:IE8+, Firefox 4+, Chrome 12+, Safari 5+
RAM:1G+
Resolution:1024 x 768 or above
 
Learner Requirements
Processor:Pentium 4 equivalent or faster
OS:XP, Vista, Windows 7, Windows 8, Linux, OSX
Flash Player:8+ (not needed for HTML5 output)
Browser:IE8+, Firefox 4+, Chrome 12+, Safari 5+
RAM:512M+
Resolution:Content can be configured to scale to any size
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I'm just a single user, is SmartBuilder appropriate for me?

Yes. The SmartBuilder authoring environment enables you to build professional quality content without programming knowledge or multimedia skills. There is also a common misconception that the content management features of SmartBuilder are overkill for a single author. Not so. You will find that content versioning, re-use and re-purposing, are extremely valuable. You can also use SmartBuilder as a sales tool since you can empower clients to review and edit content themselves.

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Do you offer academic, government and not-for-profit discounts?

Yes, please email us at info@smartbuilder.com or call us at 1-800-690-4259 for more information on these programs.

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Testimonials
  • Incredibly flexible yet easy to use tool. Everything I ever want to do with it, they have anticipated. Also, they have the best support I've ever come across, and that's no exaggeration

    ...moreNick Desoutter Senior Associate, Elearning Standards
    LOMA
  • I can highly recommend SmartBuilder, not only for the functionality of the tool itself but the customer support is excellent.

    ...moreJulie Clegg Executive Vice President
    Toddington International
  • SmartBuilder is a robust learning development tool that enables creativity without requiring programming. Not only is the tool effective, the support cannot be surpassed.

    ...moreCheryl Lisker Instructional Designer
    Take Charge America
  • SmartBuilder's customer service is unparalleled when it comes to positive attitudes and a willingness to go above and beyond for customer satisfaction

    ...moreCelestial Holmes Instructional Designer
    Scholastic Book Fairs
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